Reach Betplays Casino support the quickest way
Chat, e-mail or call our team any hour of the day or night, seven days a week, and expect a reply in minutes.
+ 92 free spins
Pick the way that fits your question
After this block you will know which of our three support doors opens fastest for you.
Live chat on the site
Live chat suits anything urgent, from a frozen game to a bonus that will not load, and a human usually answers inside three minutes.
Start chatBetplays Casino email support
E-mail [email protected] works best for documents, statements and anything you want in writing; expect a reply in around six hours.
Write emailMy payment has not arrived
Call +61 2 3401 8419 AEST when talking beats typing, such as a payment that has gone missing; lines pick up in about three minutes.
Call usFar from head office, close to your clock
This block settles the local phone number, the hours, the languages and who supervises us.
What happens if support cannot fix it?
Betplays Casino first response
Raised through live chat or [email protected], every issue gets a reference number, and the team tells you what it found and what it plans to do next.
Can a decision be reviewed again?
Unsatisfied with that answer, you reply to the same thread and ask for a review, and a senior agent reopens the case and checks the decision again.
Forward your case file to the regulator
Still unresolved after that review, send the full history to the Anjouan Offshore Finance Authority, the regulator that issued licence ALSI-892229 to the operator.
Send your message straight to the right team
Each inbox below is read by the team that owns the task, so nothing gets passed around before it gets done.
When play stops being fun, step outside
Gambling Help Online, Lifeline Australia and the BetStop National Self-Exclusion Register are independent of Betplays Casino. Each one helps Australian players with gambling problems, and none of them costs you anything to use. Reaching out is a sign of control, not defeat.
Gambling Help Online. Online counselling, chat and practical advice for anyone affected by gambling, available around the clock.
Lifeline Australia. Crisis supporters answer calls from people in distress, day or night, across Australia.
BetStop National Self-Exclusion Register. A national register that blocks you from gambling with licensed operators for a period you choose.
You want to know how long the wait is
This block settles the wait before you make contact, so you know which channel answers first.
What settles your worry in one minute
Do I need to verify before I can withdraw?
Why would I shut my account down for good?
Where do I check who runs this casino?
Where do I get help if English is my second language?
Where do I turn at 2am on a Sunday?
What happens when I ask for my data or its removal?
Where do I find what to quote when I write in?
Licensed operator behind the site
These are the details behind the account you hold, listed plainly the same way our terms are.
Details that speed a reply up
Before you get in touch
Line these up first and the conversation gets straight to the fix.; Your account email address; Your player ID or username; Transaction date and amount in AUD; The payment method you used; A screenshot of the error